Medinfo are experts and specialized in performing professional medical information services on behalf of pharmaceutical and medical device companies in the Nordics. We provide 1st line support 24/7/365 across varied channels. Our service is characterised by the high-quality case management we provide to your customers. We simply help you succeed.
The Medinfo story began back in 2014 when MedHelp A/S (established 2008) launched a medical information service and subsequently began its first patient support program in 2017. After experiencing substantial growth in these fields, Medinfo was spun out as an independent entity in 2021. Today we are a customer service company with outsourcing as a business concept, focusing entirely on medical information and patient support program services covering the Nordics. We strive to make everyday life easier for our customers and always ensure professional communication. Together we can make a difference.
Availability 24/7/365
Trained nurses and PSP agents.
Multilingual
We provide services in all Nordic languages.
Long-lasting customers
Our oldest collaboration is entering its 9th year.
Highly skilled
Our expertise stems from more
than 20 years of experience.
Performance
We report KPIs, such as efficiency, response time, case types, and more on request.
Expertise
We handle safety and product complaint cases according to customer requirements.
We are experts in delivering high-quality medical information services on behalf of pharmaceutical companies and medical device companies in the Nordics, leveraging over 9 years of experience as one of the leading medical information providers in Denmark and Norway. Our function is to help our customers optimize their medical information service in the Nordics, so they can focus upon their core business and competencies.
“ICTHS/Oriola is not just a Service Provider for Medical Information, we pride ourselves in offering the best solution to our clients throughout the Nordics. We are pleased and comfortable having Medinfo ApS as our partner. We appreciate that Medinfo ApS always strive towards excellence and are solution oriented, which are two core deliverables within our company.”
Marie Kerttu
Nordic Business, Unit Head ICTHS/Oriola
Do you want to know more about how we can help your company?
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